• Stay up to date with the Felicity therapy plans information, process, and other
FAQs typically asked by customers.
• Connect with potential customers, gain an understanding of their needs, and
convince them to enroll in a therapy plan.
• Assess the background of all the counsellors and recommend the most suitable
counsellor to each customer if they need assistance choosing one.
• Gather customer information on call and update it on the CRM.
• Maintain meaningful relationships with existing customers to ensure that they
are retained.
• Identify and nurture high-quality leads (people who are likely to buy).
• Ensure timely follow-ups with all potential customers to close the sale.
Qualification:
1. Graduate from a recognized college or university and an experience of minimum
6 months in the relevant field.
2. The ability to speak regional Indian languages & having experience with CRM
software will be an advantage.
3. Exceptional verbal, oral & written communication skills.
4. Willingness to learn, a positive outlook & result oriented.
5. An in-depth understanding of sales principles, strategies, and tactics.
6. Empathetic & patient to handle customers in a more efficient manner.