Description
Koch Industries had rolled out an enterprise-wide Human Capital Management (HCM) platform, globally, in 2019.This role will initially be responsible for processing HR transactions in HR information system, troubleshooting any issues that arise, build out self-service knowledge articles, and prepare to take on additional HR transactions as the global HR operating model evolves. As additional HR work moves from the businesses to the HR Solutions Centers, this role will evolve and grow.
What You Will Do In Your Role
Responsibilities
- Quickly learn brand new technology and be able to provide HR inquiry and transactional support to the HR community (our consumers) globally
- Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
- Responsible for incoming cases through HR Case & Knowledge Management tools
- Collaborate with other KBS business units & third-party providers (vendors) to research and solve more complex or technical cases
- Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles
- Process HR transactions in HR information systems accurately and in a timely manner
- Develop a good working relationship with the HR/HRIS community through effective communication
- Reach out to relevant stakeholders to ensure timely resolution of transactions and manage expectations
- Maintain employee database, and support audit to ensure data completeness, accuracy and compliance with relevant procedures
The Experience You Will Bring
Requirements
Expectations:
- Use and improve knowledge articles to challenge current process and streamline the current state
- Identify opportunities to experiment and innovate to create additional value for our consumers
- Secure employee’s information ensuring it is safe and remains confidential
- Process HR transactions accurately and in compliance with local laws
- Understand overall Vision of how this team creates value for the enterprise, both now and in the future, as the team grows and develops additional HR capabilities.
- Comfortable delivering against quantitative and qualitative performance metrics
- Proven ability to work professionally and proactively with a remote stakeholder base
What Will Put You Ahead
Basic Qualifications
- The ability to fluently speak, read and write in English
- Bachelor’s degree or equivalent
- A minimum of two (2) years of experience working in a professional environment working on HR transactions and/or inquiries
- Experience using MS Office (Outlook, Word, Excel)
- Experience communicating with all levels of an organization
- Experience researching, troubleshooting and resolving consumer inquiries
- Experience collaborating and working on a team with a high level of accountability for self and others
- Experience working with an HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc.)