HR Practitioner jobs in BangaloreMumbai at Teamlease Digital

Job Purpose:

Top MNC looking for a Recruitment associate to join the Talent Acquisition team and help candidates complete their application, perform screening of candidates, schedule/reschedule their first day and share first day details with new employees. This will involve interact with candidates via email, phone call, instant messaging.

Responsibilities:

Make outbound calls to the candidate and motivate them to complete job application.
Schedule/reschedule first day of work for the employees and sharing necessary information.
Review application form and make sure all the details are filled appropriately.
Handle inbound calls and resolve candidate’s queries.
Respond to candidate’s queries over email/text.
Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Provide excellent experience to the candidates.
Maintaining a quality score of 90% and above throughout.
Escalate issues and seek advice when faced with complex issues/problems
Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements
Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Participate in Team building activities
Ensure and maintain the security and confidentiality of client data
Ensure Customer Satisfaction

Requirements:

Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls.
Experience working and delivering under strict timeline.
Should have neutral accent
Excellent communication skills (verbal and written).
An ability to handle sensitive and confidential information.
Agile and flexible with work schedule.
Experience working and navigation on multiple systems/tools.
Logical and analytical thought process.
Willing to work in any US shift (EST/CST/MST/PST).
Willing to work in rotational shifts and rotations week off as and when required

Salary:

Career Level-13

Fresher INR 25000
Upto 6 months INR 28000

Career Level-12

7 months-12 months INR 30000- INR 40000

Mode of Work(WFH or WFO): WFO

Interview process: Versant, CD and OPS Interview

Contract duration: 4 Months

Job Location: MDC7A (building 6, gigaplex, 8, Mugalsan Rd, Sector 20 B, MSEB Staff Colony, Sector 20, Airoli, Navi Mumbai, Maharashtra 400708) & BDC13 (RGA Tech Park, Carmelaram, Hadosiddapura, Chikkakannalli, Bengaluru, Karnataka 560035)

Shift Timing – 06.30pm onwards to 06.30 am, but 9 hours working, including weekends. Weekday offs will be provided.

Note: Willing to work in rotational shifts and rotations week off as and when required

TeamLease Digital is a subsidiary of TeamLease Services Limited, which offers specialized staffing & solutions across IT, ITeS, Telecom, Engineering, EdTech, HealthTech, Finance & Accounting, and Gaming industries. TeamLease Digital has emerged as one of the largest specialized staffing & solutions providers in the country. TeamLease Digital has hired over 80,000+ professionals since its inception, has 10,000 + consultants currently deployed with 200+ clients including some of the largest Fortune 500 clients, and has over 7,000+ open jobs every day. With the purpose of ‘Putting India to Work’, we at TeamLease Digital are committed to being part of the amazing growth story of our country.