· Make outbound calls to the candidate and motivate them to complete job application.
· Schedule/reschedule first day of work for the employees and sharing necessary information.
· Review application form and make sure all the details are filled appropriately.
· Handle inbound calls and resolve candidate’s queries.
· Respond to candidate’s queries over email/text.
· Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage.
· Provide excellent experience to the candidates.
· Maintaining a quality score of 90% and above throughout.
· Escalate issues and seek advice when faced with complex issues/problems.
· Ensure process controls are in place; Maintain, validate, and update process documentations as applicable to ensure compliance with documentation requirements.
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls.
Ø Participate in Team building activities.
Ø Ensure and maintain the security and confidentiality of client data.
Ø Ensure Customer Satisfaction