· Drive employee engagement initiatives through effective employee connect, conduct periodic communication forums, open house forums and town hall meetings
· Should have Experience in EWS, RAG analysis, Skip level meetings, 360/90 the degree programme, Managing attrition etc.
· Planning and executing festival celebration in the company for the employee engagement
· Planning and executing varied activities for employee motivation programmes
· Measure employee satisfaction and identify areas that require improvement
· Ensuring constant engagement initiatives are implemented
· To handle operational activities like filing and service logs
· Driving Performance Management Process like ADH assessment, TRP etc.
· Partnering with the shared services, operations and other stakeholders to handle day to day activities. E.g. Leaves, Transfer-Relocation, Benefits, etc.
Roles and Responsibilities-
· Employee Engagement - Ensure smooth end-to-end implementation of the assigned processes. This should cover the following activities:
· Ensure release of engagement Calendar
· Review and Track Status of open Actionable
· Prepare Dashboards for various employee connect initiatives
· Alert stakeholders on delays/issues
· Employee Grievance handling & providing the first-hand resolution to the employees
· Manage queries, issues, escalations, if any
· Any other process/ task allocated as required
· Participate in Knowledge Sessions within or outside the Team
· Participation in events organized by the company
· MIS based reports like HR SLA, Attrition, Adhoc reports etc.
· Processing resignations, Conducting Exit Interviews to ensure smooth closure of full & final settlement.
Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS),Indias leading business services provider. Throughout our journey, top industry analysts such as Gartner, Nelson Hall and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East.
We are committed to provide world-class customer experience with our dedicated team of over 32,000+ employees located across 26 delivery centres. Were constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique Feet on Street offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics.
Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO),HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.
