Credit Suisse jobs - HR Service Center Specialist ENO/AVP

HR Service Center Specialist ENO/AVP

Credit Suisse
experience 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 8
Applications: 9
Openings: 1

Job Description

We Offer
  • Handle workload through equal and efficient distribution.
  • Ensure adherence to all operational targets i.e., NSS, SLA and internal quality
  • Analyze the reasons for errors and ensure timely action. Perform detailed RCA with strong preventive controls.
  • Ensure efficient internal controls through 4-eye check, SOX checks, trainee performance review and issue log analysis
  • Regular review with partners with data.
  • Ensure zero issue.
  • Drive continuous improvement.
  • Establish alignment across work streams which have direct upstream or downstream link to his/her primary work stream
  • People Management: Conflict management, internal assessments, leave planning (adherence to banks guidelines),Contain attrition and Mentoring
  • Regular performance review. Highlight to immediate Line Manager of any potential issues.
  • You will deeply understand Banking industry Or thorough knowledge of KPO
You Offer
  • 10+ years of relevant experience
  • You have experience in HR Service center operations in large matrixed organizations would be preferred
  • You have serviced multiple clients/processes in fast paced/3rd party BPO environment would be preferred
  • You have deep knowledge of Excel, A Green Belt/Black Belt will be an added advantage
  • You have strong analytical skills approach to collate data, draw inference and present with recommendations along with action plan, Should have demonstrated experience in improvement and/or automation of processes
  • You are open to working in all shifts
  • Strong feedback skills, Should have improve a team of 20+ people, and understand dynamics of people management & development
  • Ability to plan and organize, Should be comfortable performing analysis of performance data, find opportunities for improvement and demonstrate impact over time
  • Able to logically prioritize tasks and work schedules in advance
  • Handles own time by concentrating on key tasks
  • Ensures processes and control are aligned to established procedure (SOP's),protocols
  • Should have handled senior partners across regions, ability to work across cultures
  • You have deep understanding of basic business vocabulary/HR glossary
  • Is able to suggest potential improvements in productivity/efficiency in processes
  • Preventive than reactive, Solution oriented, Ambitious

Job Particulars

Role HR
Who can applyExperienced (4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id372454
StateMaharashtra
Country India

About Company

Credit Suisse
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