Core responsibility will be to provide efficient and effective operational support to GTLD processes/programs while creating a high-quality customer experience for our employees This position reports directly to the APAC Lead of GTLD Operations
A Day in the Life
The TMD Operations Specialist is part of Global Talent Management and Leadership Development Operations team and will –
Provides operations support for GTLD global programs/process, which may include:
Managing the intake process
Initiating assessments
Supporting VP onboarding and New Leader Assimilation (NLA)
Managing the demand planning and nomination processes
Creating, maintaining and running standardized reports
Preparing metrics/data for core Talent Management processes
Running and delivering information to key stakeholders (APAC TMD Team)
Analyze the report and share insights with stakeholders and Talent Management Team
Maintaining, validating, and testing GTLD processes and data
Ensuring that all Workday materials and functionality training guides are up to date
Provide process/system training to APAC AskHR and other operational teams
Ensures efficiency of operations, technology and transaction processes
Establishes standards and procedures for handling employee questions, transactions and administration of Talent Management and Learning and Leadership Development programs
Workday Case Support
Reporting
Partner with GTLD Global Process Owners and APAC TMD COE members to determine Performance and Career Development and Organisation talent Planning reporting needs
Coordinates services with the human resource information systems, human resource program managers, and technology specialists
Provide ongoing ServiceNow case management support for global processes/programs
Act as Talent SME for Operations on projects as needed Liaise with key stakeholders (GTLD Operations, APAC TMD COE, and AskHR) to enable the new HR operating model
Must-Have: Minimum Requirements
University Degree
Experience in analyzing Talent Management data like Org Talent Planning, Succession Planning
4-5 years of relevant experience
Strong relationship building and stakeholder management skills
Demonstrated solid business judgment and ability to execute independently daily with a bias for action
Nice to Have
Previous experience working in and ability to navigate a complex global organization
Comfort working with ambiguity and with a positive, problem-solving orientation
Experience in process design and a process improvement skillset
Strong organizational and analytical skills with the ability to manage multiple priorities and synthesize complex information
Demonstrated ability to exercise independent judgment and discretion, as well as maintenance of confidentiality
Familiar with systems like Workday, Tableau, and Qualtrics
Physical Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to be independently mobile The employee is also required to interact with a computer, and communicate with peers and co-workers
