HRIS Regional Support Administrator jobs in Gurgaon at HuQuo

DEPARTMENT: Human Resources Information Systems

JOB TITLE: HRIS Regional Support Administrator

REPORTS TO: HRIS Global Support Supervisor/Manager

Job Purpose

The HRIS Regional Support Administrator (RA) provides first level support for all HRIS applications, including PeopleSoft North American Payroll.
Primary support includes assisting end-users with query/reporting, data entry, security, and functional/process type questions.
The support administrator is also responsible for providing consistent and thorough training of end-users, communicating enhancements and/or customizations to end-users, monitoring data quality, and maintaining and monitoring user access.
The support administrator also facilitates communication between the end-user community and HRIS Management. The HRIS RA adheres to and promotes the HRIS Guiding Principles and Core Values and provides backup support to other team members, especially other RA's.
In addition, the RA provides valuable assistance and input to the HRIS team in all HRIS initiatives.

Firm Expectation Of Employee

Adhere to and promote HRIS policies and procedures
Perform other duties as workload necessitates
Be able to multi-task
Maintain a positive and respectful attitude
Maintain the highest level of confidentiality
Demonstrate flexible and efficient time management and ability to prioritize workload
Meet department productivity standards

Essential Duties And Responsibilities

Provides timely customer support through direct contact which includes, but is not limited to, query assistance, data entry process guidance, additional applications issues
Maintains Department/Workflow and Security Control tables to ensure appropriate access
Coordinates and provides thorough and consistent end-user training on all HRIS systems
Maintains/updates all end-user documentation
Monitors Data Integrity through various Audits
Assist with functional testing/documentation of system enhancements/customization
Assist with special projects as required
Provide backup support to other SAs
Adhere to and promote HRIS policies and procedures
Perform other duties as assigned by HRIS Support : Experience, Education and Licensure :
Hands-on experience with PeopleSoft (ver. 8.5 or greater)
Ability to write queries/reports
Hands-on configuration experience with Taleo (preferred)
Strong verbal and written communication skills
Strong Customer Service Skills
Presentation/training experience (preferred)
Ability to write test plans required
Ability to work independently
Ability to work within a team
Ability to troubleshoot issues and discern when to escalate
Ability to respond to changing priorities
4-year degree or equivalent experience (preferred)
Ability to multi-task