*Hiring for HRO/Customer Service*
*Any UG/Grad fresher/6m international exp may apply
*Salary 22k to 26k in hand +Inc
*Rotational shifts
*5 Days working
*Gurgaon work location
*Free both ways cabs
**Good communication must*
Duties:
Inputs, updates, and/or retrieves information from various state automated human resource or payroll
systems.
Utilizes knowledge base information to answer customer inquiries.
Interacts with customers via telephone to answer questions and provide assistance in the completion of
human resource transactions.
Provides information to answer questions from customers regarding human resource transactions.
Explains insurance coverage and other benefits to customers and assists customers in completing
enrollment in benefits programs.
Alerts supervisor or lead worker when there is confusion or absence of information in the knowledge
base to answer particular questions.
Maintains electronic personnel records; researches data to verify employment and salary records.
Documents all contacts and outcomes within the center’s case management software application.
Routes calls to appropriate staff and/or office.
Initiates status reports to supervisor or lead worker when delays occur in responding to inquiries.
Performs all work in accordance with established call/service center standards.
Performs related work as assigned.
Assists less experienced representatives, as necessary.