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Agilent jobs - ICA Career

ICA Career

Agilent

location

experience

0 to 3 Years

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Salary not disclosed

qualification

Any Graduate, Other Post Graduate

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Posted: 3 Years ago

Views: 6

Applications: 5

Openings: 1

Job Description

Job Description

Individual contributor responsible for timely execution of pre-defined tasks for EMEAI.

Point of contact for the internal European colleagues at the EMEAI SSC's
Responsible to escalate any potential issues to predefined internal contacts

As part of Customer Service Mailbox Management team, Agent is responsible for predefined tasks as:

Handling all the emails with accuracy and within the defined TAT
Handling all Support related queries which includes Technical issues, SR opening, Repair, Purchase orders
Complaint, Management included Emails, Escalations received in the Mailbox
Email communication with customers and other departments depending on the query and having clear understanding of the inter departmental communication flow.
Close looping with SSC to get the response to the end customer on time and ensure customer satisfaction
Additional tasks may be added based on business development or other teams needs

This role requires , sense of responsibilities, quality in work delivered, flexibility and very good German and English communication skills both verbal and written.

Qualifications

Graduate/Post-Graduate
Good verbal & written communication skills
Knowledge of Customer Relationship Management (CRM) tools preferred
Excellent verbal and written communication
Proficient in Microsoft Suite, includes Outlook, Excel, Word, PowerPoint - Access Skills are a plus

Job Particulars

Role Others

EducationAny Graduate, Other Post Graduate

Who can applyFreshers and Experienced (0 to 3 Years )

Hiring Process Face to Face Interview

Employment TypeApprenticeship

Job Id491774

Job Category Others

StateHaryana

Country India

About Company

Agilent

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