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The 3C Company jobs - Implementation Engineer - Tech Support

Implementation Engineer - Tech Support

The 3C Company
location
Chennai
experience 0.5 to 2 Years
salary Salary not disclosed
qualification
BE/B.Tech
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Job is expired
Posted: 3 Years ago
Views: 3
Applications: 7
Openings: 1

Job Description

Implementation Engineer 
Job Description :
Responsibilities And Deliverables
  • Flexible to do implementation of software and training customers on need basis
  • Should be proactive in identifying different use cases of features
  • Manage large amount of incoming calls and should identify & asses customer's needs to achieve customer satisfaction.
  • To perform thorough review of closed support cases on a weekly basis to measure process compliance
  • Customer orientation and ability to adopt /respond to different types of customers.
  • Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.
  • Ability to effectively prioritize and execute tasks to meet competing deadlines
Skill Set
  • Good Working knowledge of Microsoft excel
  • Should have handled customer support for IT application remotely (Voice Support)
  • Sound Knowledge of SQL Server, database Maintenance
  • Knowledge in Healthcare Domain would be an added advantage
  • Excellent communication skill.
  • Hindi Must
  • Openness to learn
  • Good attitude to put extra efforts to complete the tasks.
  • Willing to travel
  • Strong interpersonal skills and ability to work in a team environment Qualification & Work Experience
  • BE or B Tech, with 0.6 to 2 years of experience.

Job Particulars

Role Engineer
EducationBE/B.Tech
Who can applyExperienced (0.5 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id388738
Job Category Core Technical
StateTamil Nadu
Country India

About Company

The 3C Company
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