IHS India jobs - Implementation Services Specialist

Position Summary

We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV s suite of products (Markitwire, Markit Trade Manager, DSMatch etc). The position requires the incumbent to focus on OTC and derivatives settlements product rollout to new participants.

Duties Accountabilities

• Direct interaction with MarkitSERV Clients globally to resolve technical and non-technical related queries.

• Assist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.

• Ensure input of accurate client static data / profile configurations.

• Assist clients with clearing of OTC derivative trades for CCP s like CME, LCH, ICE etc.

• Monitor client queries, investigate and troubleshoot errors and work with internal groups to provide resolution .

• Assist inter dealer brokers like ICAP, Tullets and BGC for successful execution of trades under SEF, MTF/OTF route.

• Respond to client requests by providing detailed analysis and feedback

• Work closely with internal teams for system enhancements.

• Participate in internal / external training needs. Educate clients on upcoming product enhancements / changes.

• Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the tradeflows and help troubleshoot issues faced by the client.

• Configure the product as per clients requirement with regards to trade confirmation.

• Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

Business Competencies

• University graduate preferred

• Experience between 5 to 7 years of financial services experience or an equivalent combination of education and experience from which comparable knowledge can be acquired

• Previous experience working with external clients directly is preferable

• Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus

• Previous experience working with software systems and technology is preferable

• Ability to work in fast paced environment with client orientation

Personal Competencies

• Very strong customer service and problem-solving skills

• Focused on Operational Control and Data Security

• Flexible and able to adapt to change

• Able to work independently with minimal supervision

• Excellent interpersonal, written and verbal communication skills

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

• Flexible working in night shifts