Local Buzz jobs - Implementation Specialist

As part of job, Application Specialist would be expected to be responsible for following major contributions: (a) Demonstration of iPatientCare?s Billing Module to users (b) Finding out user?s preferences and configuring or setting-up the software as per the user?s preferences (c) Training to users and system administrators (d) Post Go-live Ongoing Support.

(a)Product Demo: Application Specialist will undergo iPatientCare product training and conduct product demos to US based doctor?s office and channel partners.

(b)Configuration means customizing and preparing the software as per doctor?s requirement and implementing it within set timeline. All configurations have to be done as per defined workflow and standard checklist of post-go live. As an implementation specialist you will have to develop, and monitor the implementation plan in accordance with contract agreement to meet customer expectation.

(c)Conduct training sessions and train the end-user on iPatientCare software application usage as per training plan and configuration checklist.

(d)Post Go Live Support includes:

Trouble-shooting and problem solving. Typically, our customers contact us by either entering a ticket in our Web based issue tracking system or calling our Call Center. Our Tech Support Manager will assign tickets to Application Specialist and route phone calls to you depending on your training and certifications achieved. The first part of the job will involve understanding a customer?s complaint and analyzing it thoroughly to diagnose the EXACT problem. This is called trouble-shooting and will take you time to achieve proficiencies but anyone cannot perform on this job without becoming very good at this skill. The second part of the job will involve working with our engineering and professional services team to find out the suitable solution to the problem you have identified.

B1. Minimum requirement

Excellent English communication (oral and written) skills

Excellent listening abilities including understanding US voice accent and the concerns being reported by users

Ability to plan, organize and prioritize multiple post go live and training to meet deadlines and complete tasks in an accurate manner

Must be a team player and well-mannered

Must be prompt in attending calls and make follow up call to the customers as and when required.

Highly motivated and self-directed, capable of multi-tasking, and able to work with minimal supervision.

Extremely detail-oriented and analytical thinker.

Able to interface directly with cross-functional teams.

High level of proficiency with Microsoft Office productivity suite.

Strong work ethics and positive team attitude.

Willingness to work during US shift timings from India office.

B2. Preferred (plus)
Experience of working for the US medical billing (professional and institutional) domain

Experience of working with leading US EHR and practice management systems vendors