Job
Description :
• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
The successful
candidate should be able to accept ownership for effectively solving customer
issues, complaints and inquiries; keeping customer satisfaction at the core of
every decision and behavior.
• Good listening, verbal, and written
communication skills
• Atleast 1.5 yrs of experience in international
call center environment
• Should be proficient in English. Knowledge of
other languages would be an added advantage
• Answer incoming calls manage and resolve
customer complaints. Identifying customers needs, clarify information, research
every issue and providing solution
• Proficient in relevant computer applications.
Microsoft Word / Excel
• Knowledge of customer service practices and
principles
• Answering phones from customers professionally
and responding to customer inquiries and complaints
• Handling and resolving customer complaints
regarding product sales to customer service problems
• Ability to work with others in a close manner
• Good computer skills
• Good multi-tasking skills
• Undergraduates/Graduates / Diploma Holders
preferred.
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