Inbound Process jobs in Pune at Cyitechsearch interactive solutions Pvt Ltd

Inbound Calls and outbound calls
Customer Query and Complaints Resolutions
Order Status
Order Modifications
Coordination with Operations and Delivery Partners

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Criteria:
• Minimum Qualification : 12th/10th + Diploma(3 Years)/10th + ITI
• Work Experience : 0 to 5 Years
• Selection Criteria : HR Round -> Operations Round
• Preferred Candidates :
1. Good communication
2. Preferred Languages: English, Hindi, with any local language.
3. Flexible to work for 6 Days with 1 rotational off

4. Need fluent English

Salary : 12k -14k salary package

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