Incident Management jobs in Bangalore at Capgemini Technology Services India Limited

Incident Management

2 - 4 Years

Bengaluru

Qualifications: Any Graduate

Job Title - Incident Management

Experience - 2 to 4 Years

Location - Pune

Job Description:

Manage incident record lifecycle by ensuring that respective Incidents are identified,recorded and tracked to resolution in line with agreed resolution plans
Work closely with GCC and delivery teams for incidents where there is no ownership
Regular checking of the incidents to identify and improve process for keeping tickets in pending customer pending vendor and pending change
Take active participation in weened scheduled maintenance and half yearly maintenance activities
ITIL Foundation v3 or V4 Certification or higher is required
experience in Service management
experience analyzing and reporting on incident management trends new failed changes and identification of problems Strong data analytical skills
knowledge and understanding of ITIL processes incident management change management problem management, knowledge management, configuration management
Strong communication skills
Ability to influence and drive behavior including external IT service providers suppliers
Ability to work effectively across multiple teams, Ability to communicate and work with upper levels of management
Ability to work flexible hours and outside of normal hours as needed and in 2 7 shifts

Capgemini Technology Services India Limited

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to the entire breadth of clients opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.