Troubleshooting and maintenance of IP-Telephony infrastructure for end customers and partners across the globe for a varied range of products and technologies.
Offer converged IT infrastructure solutions and services to increase availability, performance and utilization at reduced costs.
Addressing customer's and partner's queries and assisting them through proper documentation.
Working on Troubleshooting Tickets on priority basis to meet SLA wherein priority depends upon complexity of the problem.
Extending high-end technical support on various servers and ensuring high customer satisfaction.
Finding an effective resolution to identified issues while adhering to time-lines.
Adding new Application components to existing network infrastructure.
Preparing Test Plans to validate implemented requirements.
Estimating time frame within which the activities could be expected to be accomplished.
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