Capgemini jobs - Incident Manager

Incident Manager

Capgemini
experience Fresher
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 0
Applications: 3
Openings: 1

Job Description

Incident Manager
Location: Pune, MH, IN

Qualifications : Bachelor or Master's degree   

Job Description (Role & Responsibilities) :

  • Perform Incident Management, Product Management, Change management activities.
  • Provide production support and carry out ticket triage in depth troubleshooting and propose solutions in both iOS and Android platforms.
  • Collect detailed information to categorize request in order to determine impact and method of resolution
  • Direct interface and communication with customers via email and phone Work closely with the software and product teams and contribute to the overall performance of the support operations
  • Help in training product team, development team and operations team to use the implemented monitoring solutions effectively.
  • Lead mentor the support team in technical analysis, troubleshooting and come up with innovative solutions

Job Particulars

Role HR
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id324103
StateMaharashtra
Country India

About Company

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
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