Handle customer tickets and Incidents (Trouble shoot, Resolve Escalate) towards GD sulte of application,production Jobs and take actions as needed for resolving escalating them as needed. Monitor the alerts and take actions. Ensure that always ON monitoring is in place to address any application Issues, Have a close watch on GD BM TATis adhered. Work as a team and exhibit collaboration mind set, Create /update Knowledge article for various events in analysis step and resolution. Willing to work in shifts (Mon - Fri 6:00 AM IST to 10:00 PM IST -AM IST , will be working in any one of the three shifts based on round robin)

Qualifications required Basic knowledge in Dynatrace,Splunk Technical knowledge basic Unix knowledge:

ITIL process Aware of BMC ticketing tool along with Incident management process and request fulfilment procedure.

communication skills.

Experience Required

Minimum of 2 to 3 years of experience is preferred

For a Client of Teamlease Digital recruiting Incident Manager candidates nearby Chennai,.For a Client of Teamlease Digital vacancies for Incident Manager is recruited through Written-test, Face to Face Interview etc.
For a Client of Teamlease Digital Company recruits a lot of candidates every year based on the skills. The candidates with BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Chennai, can apply for Incident Manager position in For a Client of Teamlease Digital. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the For a Client of Teamlease Digital recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of For a Client of Teamlease Digital and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of For a Client of Teamlease Digital and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in For a Client of Teamlease Digital and near your city and get a secured career.