Handle customer tickets and Incidents (Trouble shoot, Resolve Escalate) towards GD sulte of application,production Jobs and take actions as needed for resolving escalating them as needed. Monitor the alerts and take actions. Ensure that always ON monitoring is in place to address any application Issues, Have a close watch on GD BM TATis adhered. Work as a team and exhibit collaboration mind set, Create /update Knowledge article for various events in analysis step and resolution. Willing to work in shifts (Mon - Fri 6:00 AM IST to 10:00 PM IST -AM IST , will be working in any one of the three shifts based on round robin)

Qualifications required Basic knowledge in Dynatrace,Splunk Technical knowledge basic Unix knowledge:

ITIL process Aware of BMC ticketing tool along with Incident management process and request fulfilment procedure.

communication skills.

Experience Required

Minimum of 2 to 3 years of experience is preferred