Your key responsibilities :

Ensure all the business queries are handled on priority within agreed SLA to ensure application stability.

Ability to support the incident management, problem management adhering to ITIL and DB standard process.

Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.

Responsible for day to day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.

Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.

Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.

Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.