IBM jobs - Infrastructure Specialist

Introduction

The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

Your Role And Responsibilities

Working closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations and supporting the Service transformation teams. The SME should assume other roles as needed i.e. Business Analyst, Interim Project Manager, Admin/Developer, and tester as required.

Responsibilities

Responsible for coding, testing, implementing, maintaining, and supporting changes in the application. The ServiceNow SME will be responsible for core system configuration. 

Implementation of ServiceNow

Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow

Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

Identify system deficiencies and recommend solutions

Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operations

Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across development, QA, and production environments

Participate in ongoing production support and end user support.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy. We want people with an openness and ability to learn and who are ready to put good ideas into action. So, go ahead, and grab the opportunities – we wish you outstanding success in your career and inspire you to bring your best self to work with IBM.

Required Technical and Professional Expertise

Overall 6+ years and 4+ years in ServiceNow

Experience in SNow Discovery module with experience in implementation, configuration, updates & troubleshooting.

Solid understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB..

Proficient in understanding and solutioning capabilities using Scoped Application

Expertise to develop on Service Catalog and ServiceNow ITSM products

Experience in develop integration using JDBC/SQL/SOAP/REST with different types of systems directly or through mid-server 

Preferred Technical And Professional Expertise

Perform research into technology partner or other vendor solutions in context of client requirements for integration

Understand the ServiceNow eco-system & be able to demonstrate ServiceNow hands-on expertise

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Up-to-date technical knowledge by attending educational workshops, reviewing publications 

Impact. Inclusion. Infinite Experiences. Do your best work ever.