IBM India Pvt Limited jobs - Infrastructure Specialist ServiceNow

Your Role and Responsibilities 

Working closely with customers business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies Gathering and documenting user and process requirements functional requirements and developing technical requirements Developing workflow customizations and supporting the Service transformation teams The SME should assume other roles as needed i e Business Analyst Interim Project Manager Admin Developer and tester as required Responsibilities Responsible for coding testing implementing maintaining and supporting changes in the application The ServiceNow SME will be responsible for core system configuration Implementation of ServiceNowCustomize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure WorkflowCollaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes requestsIdentify system deficiencies and recommend solutionsEnsure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to IT operationsMaintenance and continuous improvement of the processes standards policies working methods and toolsEnsure appropriate tools and processes are in place to have a development production environment that is reliable and reproducibleEnsure tool configuration consistency across development QA and production environmentsParticipate in ongoing production support and end user support If you thrive in a dynamic collaborative workplace IBM provides an environment where you will be challenged and inspired every single day And if you relish the freedom to bring creative thoughtful solutions to the table theres no limit to what you can accomplish here We always believe that it is deeply important to have the right person for the right job and you are a flawless fit to this strategy We want people with an openness and ability to learn and who are ready to put good ideas into action So go ahead and grab the opportunities we wish you outstanding success in your career and inspire you to bring your best self to work with IBM Required Technical and Professional Expertise Overall 6 years and 4 years in ServiceNowExperience in SNow Discovery module with experience in implementation configuration updates troubleshooting Solid understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location Organization CMDB Proficient in understanding and solutioning capabilities using Scoped ApplicationExpertise to develop on Service Catalog and ServiceNow ITSM productsExperience in develop integration using JDBC SQL SOAP REST with different types of systems directly or through midserver Preferred Technical and Professional Expertise Perform research into technology partner or other vendor solutions in context of client requirements for integrationUnderstand the ServiceNow ecosystem be able to demonstrate ServiceNow handson expertiseYou love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologiesAmbitious individual who can work under their own direction towards agreed targets goals and with creative approach to workIntuitive individual with an ability to manage change and proven time managementProven interpersonal skills while contributing to team effort by accomplishing related results as neededUptodate technical knowledge by attending educational workshops reviewing publications