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FIS jobs - Inp - Account Services Associate II - L1

Inp - Account Services Associate II - L1

FIS
location
Mumbai
experience Fresher
salary Salary not disclosed
qualification
Any Graduate
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Posted: 4 Years ago
Views: 0
Applications: 1
Openings: 1

Job Description

Inp - Account Services Associate II - L1
Mumbai,Bengaluru

What you will be doing : 

• Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
• Performs customer and account maintenance per reports, client workflow solution, postal mail or by direct instruction from immediate supervisor.
• Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
• Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines.
• Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
• Assists in tracking, compiling and completing reports as assigned.
• Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
• May mentor and guide junior Account Services Specialists and/or proactively assist in production issues and questions.
• Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
• May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.

Job Particulars

Role Others
EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id344406
Job Category Others
StateMaharashtra
Country India

About Company

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