Ask questions to understand customer requirements and close sales Direct prospects to the field sales team when needed Enter and update customer information in the database Take and process orders in an accurate manner Handle grievances to preserve the companys reputation Go the extra mile to meet sales quota and facilitate future sales Keep records of calls and sales and note useful information Sourcing new sales opportunities through outbound calling and email interactions. Diligent follow-ups with inbound leads supported by subsequent email communications. Route qualified leads to outside sales team by initiating appointments. Achieve quarterly and annual sales targets. Maintain strong MIS of all leads and accounts. Have a strong eye for research and ability to scout for new prospects, identify the key players in an industry and gather interest.