Interaction with customers from various cities.
Managing customer queries.
Recording and assigning queries to concerned teams as per process requirement.
Primarily calling the Commercial and Industrial Clients.
Developing new customer database and conducting outbound calling primarily.
Listening to and understanding the customer’s requirement.
Implement the training imparted by the company in handling clients
Use Direct as well as online marketing/ business development tools
Capturing details and recording in appropriate tools
Ensure adherence to quality parameters and standard operating procedures of the business
Ensure 100% adherence to schedule
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