Khoros jobs - Insights analyst

Insights Analyst

Khoros
experience 2 to 4 Years
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 0
Applications: 0
Openings: 1

Job Description

Overview

ABOUT KHOROS

Khoros, formerly known as Lithium + Spredfast, is the leading customer engagement platform
providing Social Media Marketing, Care and Monitoring Solutions. Khoros Customer Engagement
Platform is built to turn siloed knowledge into enterprise value, and customers into contributors. By
connecting consumer insights across all departments, Khoros gives companies the ability to run their
business with their customers, anticipating their needs and accelerating sales, loyalty, and
innovation. With 2,000+ customers, including 52 of the Interbrand 100. Khoros has ten offices
globally and powers approximately 500 million digital interactions every day. From social media to
online communities and messaging to digital customer care, Khoros helps companies authentically
connect with customers throughout their journey.

ROLE
Khoros is looking for a strategic Insight Analyst to work with our sales organization to uncover
customer experience friction points, as well as business opportunities, and package them in an
action-oriented presentation.

WHAT YOU WILL DO ?
  • Analyze conversational customer data to uncover and recommend improvements to the
    Customer Experience
  • Identify sales and customer retention opportunities
  • Quantify and prioritize all Customer Experience opportunities based on potential revenue
    impact

    WHAT WE ARE LOOKING FOR ?
  • Bachelor's degree in Business, Economics, Operations Management, Analytics or related
    field, or equivalent experience
  • 2+ years in a business or operational analytics role, or comparable experience
  • Expert proficiency in Excel or Google Sheets (advanced formulas, pivots, macros, modeling)
    and Powerpoint or Google Slides

    WHAT WOULD ADD VALUE ?
  • Experience working with large data sets for analysis purposes
  • Strong proficiency in Microsoft Office Suite (Powerpoint, Word) with excellence in Excel

    Required

  • Prefer experience with analytic or Voice-of-Customer or Customer Experience software
  • Experience working with Natural Language Processing, linguistic models, and creating
    libraries of significant terms would be very useful
  • Ability to explain customer behaviors and patterns using data visualization software
  • Exceptional interpersonal, written and presentation skills
  • Experience in managing complex internal and external customer relationships
  • Demonstrated ability to drive process improvements, problem-solve, and produce results
  • Technology savvy and quick to learn new products and frameworks
  • Experience working in high-growth, performance focused environments

    WHY SHOULD YOU JOIN OUR TEAM ?

    Awesome Culture
    • Performance Driven
    • Flexible Working hours
    Great Benefits
    • Health, Dental & Visual insurance
    • Gym Allowance
    • Well stocked Pantry
    • Commute and leave allowance
    • Generous leave policy
    Competitive Compensation
    • Among the best in industry
    • Annual bonus
    Equal employment opportunity
    • Our employment practises
    OUR VALUES

    We earn trust through our actions and attitudes

    We win and grow as one team

    We listen learn and lead to help our customers succeed


  • Job Particulars

    EducationAny Graduate
    Who can applyExperienced (2 to 4 Years)
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id539795
    Job Category Tech Support
    StateKarnataka
    Country India

    About Company

    Khoros
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