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Installation Support Engineer

Accrete Infosolution Technologies LLP
0 to 2 Years
Gandhinagar(Infocity)
Posted on 12 Feb 19
Job DescriptionLast Date 13 Apr 19
Responsibilities:
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue
  • properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Requirements:
  • Proven work experience as an Installation and Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco, CCNA/CCNP or similar technologies is a plus

Job Type

Interview Type

Face to Face Interview

Company Description
Accrete InfoSolution Technologies LLP (AITL) is aimed to provide affordable IT solutions with current edge technologies. AITL encourages growth through end-to-end IT solutions for you. AITL focuses on maximizing business value and overall operation efficiency and can contribute flexibility, scalability and agility to business. We strive to achieve customer satisfaction and consistent growth by continuous improvement. Our dedicated team will support customer's core business values through teamwork and fully committed to customer's success.
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