Athenahealth jobs - Integration Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for an Integration Associate to join our Integration Services Delivery team. The Integration Associate will be responsible for building, maintaining and supporting a variety of integrations for our clients. As an Integration Associate, your job will include managing a large queue of projects for new interface build and proactively identifying workflow deficiencies. Additionally, the Associate will maintain relationships with interface vendors and the clients. In the performance of these duties, the Integration Associate will actively collaborate with staff from athenahealth’s US-based teams including AM, PM or CSC teams.

You have a desire to work in healthcare and make a difference. You are proactive. You are not afraid to get technical. You enjoy being exposed to various layers of technical healthcare integration components. (HL7, networking protocols, VPN, SSH, SFTP, XML). You are detail oriented, analytical, data-driven and are a problem solver. You enjoy working within a team and enjoy collaborating cross-functionally. You communicate and listen effectively. You are familiar with Agile product development and strive to operate within a LEAN environment. Experience and knowledge related to Hospital/Ambulatory workflows and Healthcare information systems a plus!

The Team: The Ambulatory Integration Build Team is responsible for building, maintaining and supporting a variety of integrations for our ambulatory clients. Our team focuses on technical requirements, interface assessments, specification design, build to specification design, testing, documentation and technical support. Daily interaction with technical R+D staff, Product, onboarding and client support teams is ongoing and an essential part of the job. We are tenacious, radically simple, refreshingly candid, and committed to always finding a better way.

Job Responsibilities

• Build, test and deliver Integrations.
• Communicate with vendors, clients and athenahealth stakeholders to convey integration status and timelines
• Manage a high volume of projects and tasks with competing priorities
• Research and incorporate technical, functional and QA requirements to integration projects
• Identify operational inefficiencies and process breakdowns; contributing to the design of solutions to the same
• Analyzing and resolving issues related to connectivity and electronic data interchange
• Collaborating with cross-functional teams to develop novel solutions to operations problems
• Collaborate with internal stakeholders (including Customer Success Managers, Program Managers, Product, and Development) to ensure ambulatory interface engineering engagements and implementations are successful.
• Continually reflect on team operations and processes to identify potential areas of improvement.
• Other duties as assigned by the Operations Manager as necessary to help optimize and expand operational Support.
• Supporting the training and mentoring of new hires.
• Work cross-functionally with other departments to develop novel solutions to operational problems
• Ongoing assessment and creation of process improvements oriented toward outcome improvement and reduced overall unit cost.
• Routine monitoring of existing daily, weekly, and monthly production and quality reports
• 24*7 shift schedule. 
  

Typical Qualifications

• Bachelor’s/Master’s degree in Engineering, Computer Science, Science, Statistics, management or other quantitative fields
• 6 to 8 years’ overall experience in Technical Support, Operations, IT/ITES, and/or Healthcare.
• 2-3 years of project management experience, including management of technical projects with significant cross-functional interdependencies.
• Strong communication skills and an ability to effectively engage with members of geographically disparate teams in India and the US.
• Ability to effectively communicate technical issues and resolve problems.
• Excellent logical, analytical and problem-solving skills.
• Basic SQL Knowledge.
• Mastery of MS Excel and the ability and desire to advance one’s technical skill set.
• Ability to work in a collaborative environment to get the desired results.
• Capable of people management and team handling. Should be able to support Manager in performing sub management duties and keeping management updated on team performance.
• Available to work in night shifts. 
  

About Athenahealth

• Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. 
• Our Location: This role will be based in Chennai, India. Our Global Headquarters is located in Watertown, MA, just a few miles from Boston. We have two other India locations in Bengaluru and Pune. 
• Our Culture: At athenahealth, our employees (or “athenistas”)  are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you. 
• Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.