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Interactive Voice Response

Sensiple Software Solution
Experience : 3 to 4 Years
Education : BE/B.Tech
Location : Chennai
Per Month: Rs. 50,000 - Rs. 70,000
Job Role : Others
Posted on 28 Jan 20
Job is expired
Job DescriptionLast Date 28 Mar 20

Roles & Responsibilities

  • Understand the requirements and translate them to Test Cases / Test Execution
  • Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.,
  • Log project-related issues in the defect tracking the tool identified for the project
  • Undertake and complete all assigned tasks

 

Required experience and skillsets

  • Extensive Manual Testing experience with IVR (Interactive Voice Response) application including Test Planning, Test Case Design, System and Functional Testing, complete projects deliverable within set timelines and quality standards
  • Experience in Contact Centre Technologies, understanding of call flows, call routing. Logic and Data that drives testing call routing technologies
  • Experience in DTMF (Dual Tone Multi Frequency)
  • Experience with UNIX and reviewing output logs
  • Experience in IVR Speech Recognition
  • Cyara Tool experience.
  • Writing IVR Test Cases
  • Test experience in IVR Application is mandatory
  • Good experience with using SQL (PostgreSQL)
  • Knowledge on tools like JIRA / ETL /Reporting
  • Knowledge on maintaining test environment
  • Excellent Communication skill
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

Sensiple Inc., a New Jersey corporation, established in 1999. Our footprints around the globe help us to ensure that we consistently maintain our delivery standards. We deliver IT products and services in the areas of Customer Experience, Capital Markets, Digital & Enterprise Transformation, Infrastructure and Independent Testing from ideation to execution, giving our clients an edge to outperform the competition. We do also provide Consulting and Staffing services in these areas.

Our team has extensive experience in developing and executing sustainable IT strategies in BFSI, Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government, Media and more. Our deep industry expertise can help you foresee the future and reshape the enterprise for what lies ahead.

Job is expired
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