Sensiple Software Solution jobs - Interactive Voice Response

Roles & Responsibilities

• Understand the requirements and translate them to Test Cases / Test Execution
• Track and report upon testing activities, including testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.,
• Log project-related issues in the defect tracking the tool identified for the project
• Undertake and complete all assigned tasks

Required experience and skillsets

• Extensive Manual Testing experience with IVR (Interactive Voice Response) application including Test Planning, Test Case Design, System and Functional Testing, complete projects deliverable within set timelines and quality standards
• Experience in Contact Centre Technologies, understanding of call flows, call routing. Logic and Data that drives testing call routing technologies
• Experience in DTMF (Dual Tone Multi Frequency)
• Experience with UNIX and reviewing output logs
• Experience in IVR Speech Recognition
• Cyara Tool experience.
• Writing IVR Test Cases
• Test experience in IVR Application is mandatory
• Good experience with using SQL (PostgreSQL)
• Knowledge on tools like JIRA / ETL /Reporting
• Knowledge on maintaining test environment
• Excellent Communication skill