• Handle inbound and as well as customer concerns and queries
• Contacting existing customers as well as prospective customers
• Asking questions to the customer and understanding their need
• Resolving queries and issues related to the products and services
• No sales target no pressure.
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
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