Votiko jobs - International BPO Executive

Position: International BPO Executive (Work-from-Home)

As an International BPO Executive working from home, you will be an integral part of our talented team, ensuring top-notch service delivery to our valued clients.

Responsibilities:

• Customer Interaction: Handle inbound and outbound calls professionally to address customer inquiries, concerns, and requests.

• Troubleshooting: Diagnose and resolve customer issues by providing effective solutions or escalating complex problems to the appropriate departments.

• Data Entry: Accurately record and update customer information in the company's database during and after each interaction.

• Multilingual Support: If applicable, assist customers in their native language or provide translation support as needed.

• Quality Assurance: Adhere to company policies and quality standards, ensuring all interactions meet the highest level of service excellence.

• Product Knowledge: Stay updated on our clients' products, services, and industry trends to provide accurate and relevant information to customers.

• Shift Flexibility: Be open to working in rotational shifts as per the business requirements and client time zones.

Requirements:

• 3+ years of experience in an International call centre.

• Language Skills: Excellent verbal and written communication skills in English are essential. Proficiency in additional languages is advantageous.

• Customer-Focused: Passionate about delivering exceptional customer service and ensuring customer satisfaction.

• Problem-Solving Abilities: Strong analytical and problem-solving skills to resolve customer issues effectively.

• Computer Proficiency: Comfortable using computer systems, navigating multiple applications, and working with minimal supervision.

• Adaptability: Ability to adapt to a fast-paced and dynamic work environment while maintaining a positive and professional attitude.

• Internet Connectivity: Must have a reliable high-speed internet connection and suitable home office setup.

• Educational Background: Any

• Gender:- Any

Perks and Benefits:

• Competitive salary package with performance-based incentives.

• Flexible work hours to support a healthy work-life balance.

• Opportunities for career advancement within the organization.

• Comprehensive training and professional development programs.

• Access to cutting-edge technology and tools to excel in your role.

• Supportive and collaborative work culture fostering employee growth.

• Employee recognition programs and rewards for outstanding performance.

Salary: 20,000 to - 70,000.00 /month

Working Days- Monday to Friday (Sunday -Saturday off)

Join Votiko's diverse and inclusive team and embark on a rewarding career as an International BPO Executive. Play a pivotal role in providing outstanding customer experiences and contribute to the success of our clients and our company. Apply now and be a part of our ever-growing organization!