Smart Solutions pvt ltd jobs - INTERNATIONAL BPO

We are a captive company with our head office  in USA. We have 250 BPO associates who generate the clients for our IT business & our Software team handles the entire end to end web development & SEO . We offer services like search engine optimization, search engine marketing, social media marketing and off-page optimization etc... to name just a few. Our SEO services evolve and change according to Google’s current standards. We help to make site relevant for right search terms which will definitely work wonders for providing top rank in result pages and boosting performance of business, accounting and financial services .

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable