Eclerx services ltd jobs - International BPO

|We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing quality monitoring/insights, advanced analytics, automation, superior technical operations support, and digital care services.

We assist companies in developing, implementing, and operating multichannel customer interaction capabilities – transforming everyday touchpoints into a superior customer experience.

What you’ll do:
Analyze and verify customer accounts as per available data Assist with routine customer queries on products and services via that take appropriate steps to resolve customer issues and provide feedback to prevent similar issues from occurring in the futureTroubleshoot technical issues related to customer services serve as a subject matter expert on clients business rules, customer interaction policies and support tools

Required Expertise: Basic knowledge of hardware (Modems, Routers, and Technical troubleshooting) Excellent communication (Written and Verbal) and interpersonal skills analytical mindset with the ability to quickly assimilate process knowledge strong team player who exhibits patience as well as the ability to help team members
Must be reliable in terms of attendance professional behavior, appearance, and communication skills Basic knowledge of Excel and computer applications

Eligibility Requirements: Graduate (Fresher/Experienced) / Undergraduate with minimum 6 months of work experience

Professional behavior, appearance, and communication skills

Number of Vacancies: 10