Black And White Business Solutions jobs - International BPO -Technical Support Executive

International BPO -Technical Support Executive

Black And White Business Solutions
experience Fresher
salary 15,000 - 30,000 Per Month
qualification
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Posted: 2 Years ago
Views: 0
Applications: 0
Openings: 50

Job Description

Dear Candidates,

Greetings from BLACK AND WHITE BUSINESS SOLUTIONS PVT LTD

Responsibilities

  • Research and identify solutions to hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email, or chat, until they ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Note: Candidates from Bangalore Location can only Apply

Freshers only Voice openings  / Experienced Voice and Nonvoice openings available

Immediate joiners Are preferred

**Please Forward this Mail to Your Friends looking for Job **


Job Particulars

Who can applyFreshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id598655
Job Category BPO
Locality Address Bannerghatta Road , Bellandur , Bommanahalli, Indiranagar , Whitefield
StateKarnataka
Country India

About Company

Black And White Business Solutions
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