International BPO - Voice Process - Customer Service Executive
Excellent English
Salary- 16k - 23k
5 Days Working 2 Days off
Have Opening for Fresher & Experience , Grad / UG.
Required Candidate profile
Graduate / U.G
Good English
Immediate Joiner
For Bangalore Location
Perks and benefits
Good Incentive and Cab Facility
Industry Type: BPO / Call Centre
Department: Customer Success, Service & Operations
Employment Type: Full Time,
Permanent Role Category: Voice / Blended
Education UG: Graduation Not Mandatory
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality