· INTERNATIONAL CALLING II FLUENT ENGLISH COMMUNICATION
· HANDLE OUTBOUND CALLS, AS WELL AS CUSTOMER CONCERNS AND QUERIES
· US BASED
· Cab Facility- (Pickup & Drop Both)
JOB SKILLS
· Candidate should have knowledge of Customer support
· Excellent Communication is must
· Fluent English
RESPONSIBILITIES:
· Answering phones and explaining the product and services offered by the company.
· Contacting existing customers as well as prospective customers using scripts.
· Obtaining customer information and other relevant data.
· Asking questions to the customer and understanding their specifications.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
· Seize opportunities to upsell products when they arise
· Build sustainable relationships and engage customers by taking the extra mile
· Keep records of all conversations in our database in a comprehensible way
· Frequently attend educational seminars to improve knowledge and performance level
· Meet personal/team qualitative and quantitative targets
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