H.V.A.S Business Solutions jobs - International BPO Voice Process

·        INTERNATIONAL CALLING II FLUENT ENGLISH COMMUNICATION

·        HANDLE OUTBOUND CALLS, AS WELL AS CUSTOMER CONCERNS AND QUERIES

·        US BASED

·      Cab Facility- (Pickup & Drop Both)

JOB SKILLS

·        Candidate should have knowledge of Customer support

·        Excellent Communication is must

·        Fluent English

RESPONSIBILITIES:

·         Answering phones and explaining the product and services offered by the company.

·         Contacting existing customers as well as prospective customers using scripts.

·         Obtaining customer information and other relevant data.

·         Asking questions to the customer and understanding their specifications.

·         Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·         Seize opportunities to upsell products when they arise

·         Build sustainable relationships and engage customers by taking the extra mile

·         Keep records of all conversations in our database in a comprehensible way

·         Frequently attend educational seminars to improve knowledge and performance level

·         Meet personal/team qualitative and quantitative targets