Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
* Any UG / Graduate Freshers and Experienced can Apply *
Huge Openings with TOP BPO MNC's - Technical Support (International Voice and Non-Voice)
Fresher and Experience
- UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
- Shift : Rotational Shifts / UK / US
- Sal : upto 4.5lpa
Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Technical Advisor / TSR / TSO
Technical :
Troubleshooting/Command for IP Address/Adobe Photoshop/ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
JOB Role :- Engaged in handling calls and Email Chats of Enterprise & different business units(Internal & External)Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills.
- Excellent verbal and written communication skills.
- Providing Voice support to Internal and External End Users.
- The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.Perform problem cause analysis.
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements.
- Has technical experience and skills in the areas of problem determination, creativity, and analysis.
- One day interview process - Fresher / Experienced can apply
Desired Candidate Profile* Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2, 10+3.
* Should be flexible with rotational shift.
********PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*********