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Black And White Business Solutions jobs - International BPO Voice Process

International BPO Voice Process

Black And White Business Solutions

location

experience

1 to 3 Years

salary

18,000 - 40,000 Per Month

qualification

Diploma, B.Com, BA, 12th Pass (HSE), Other Course

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Posted: 1 Year ago

Views: 1

Applications: 2

Openings: 1

Job Description

Dear Aspirant,

Greetings from Black and White Business Solutions,

Salary 18k to 40k

Roles and Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives.
Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred
Candidate should have 1 - 3 years of experience in Customer Support Voice Process.
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.
Candidates with backlogs/arrears in their degree are not eligible Responsible for dealing with Domestic & International Clients Responsible for dealing with Clients Queries.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus
Experience using help desk software and remote support tools Understanding of how CRM systems work
Excellent communication and problem-solving skills Multi-tasking abilities
Patience when handling tough cases

Location: Bangalore

Job Particulars

Role BPO / Customer care

EducationDiploma, B.Com, BA, 12th Pass (HSE), Other Course

Who can applyExperienced (1 to 3 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id864730

Job Category Diploma , BPO , 1 to 3 Yr Exp

Locality Address Bellandur , Bommanahalli, BTM , Domlur , HBR Layout

StateKarnataka

Country India

About Company

Black And White Business Solutions

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