Responsible to provide timely and effective resolutions to our customers on basic
technical support queries via chat or phone communication skills
Scheduling call backs and assists in managing call schedules for the technical support team
Responsible for responding to customers in an efficient and professional manner
Meets expectations regarding the sale targets and productivity as defined by the processor
manager
Escalates necessary cases to the right level within the defined LOB (Line Of Business)
Ensures compliance with all company and departmental policies, procedures,
and guidelines
May be required to perform other tasks as requested, assigned, or directed
Focus to achieve 100% customer satisfaction and fully responsible to delight
customers with satisfactory service levels
We constantly aim to provide high-quality and in-depth services to our clients at right economic value. We work closely with corporate management, so that we gain insight into the organization, its business and culture. A client focused innovative approach to research and assessment combined with a high level of ethics and values makes us the most progressive firm. We introduce to our clients only those candidates who are professionally and personally compatible with the requirement We offer our services to ensure that right candidate is available for the right job and we take care to match the profiles. Every candidate registered with us would have been interviewed and assessed on personal attributes, academic/ professional qualifications, job knowledge, work experience and growth potential002E
