Votiko jobs - International BPO Voice Process
International BPO Voice Process
4 Year
20,000 - 40,000 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
Qualifications-
Any Graduate
3+ years of overall experience in international calling
Excellent knowledge of English.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Responsibilities:
Provide customer support via phone calls for international customers, in multiple languages.
Troubleshoot customer queries and requests.
Manage customer expectations and ensure customer satisfaction.
Document customer interactions for review and follow-up.
Utilize computing and technical expertise to respond to customer inquiries.
Regularly review customer feedback and take measures to improve customer service.
Inform customers on the steps to follow to exploit services of the company.
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Votiko
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