Description:
We are urgently hiring candidates for International BPO Voice Process.
Free Accommodation Provided !!
Candidates should be comfortable for Night Shifts.
Candidates should be available for Immediate joining.
Industry: BPO / Call Centre
Role Category: Voice
Benefits:• Commuter assistance• Food provided• Free Accommodation
Schedule:• Fixed shift• Monday to Friday• Night shift• US shift
Supplemental pay types:• Performance bonus• Yearly bonus
Language:• English (Required)
Shift availability:• Night Shift (Required)
Ability to Commute:• Zirakpur, Punjab (Required)
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level