Spancoretech jobs - International BPO Voice Process

International BPO Voice Process

Spancoretech
experience Fresher
salary 10,000 - 15,000 Per Month
qualification
Read More...
Job is expired
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

Job Title: International BPO Voice Process

Skills and Qualifications:

Education and Experience:

  • High school diploma or equivalent. Additional education or certification in customer service or related fields may be advantageous.
Responsibilities:
  • Customer Support:

    • Handling inbound and outbound calls from international customers.
    • Providing assistance, troubleshooting, and resolving inquiries or issues related to products or services.
  • Communication:

    • Communicating effectively and professionally with customers via phone, email, or chat.
    • Ensuring a high standard of customer service and satisfaction.
  • Technical Support:

    • Providing technical assistance for products or services, if applicable.
    • Troubleshooting technical problems and providing solutions or escalation as needed.
  • Sales Support (if applicable):

    • Assisting customers with product information, pricing, and sales inquiries.
    • Upselling or cross-selling products or services to meet sales targets.
  • Documentation:

    • Recording and maintaining accurate records of customer interactions and transactions in the company's database or CRM system.
  • Team Collaboration:

    • Collaborating with team members and other departments to ensure seamless customer support and resolution of issues.
  • Fluency in English: Excellent verbal and written communication skills in English.

  • Customer Service Skills: Ability to empathize with customers, understand their needs, and provide appropriate solutions.

  • Problem-Solving Skills: Strong analytical and problem-solving abilities to address customer inquiries or technical issues effectively.

  • Technical Aptitude: Basic understanding of technical products or services and the ability to learn and adapt to new technologies quickly.

  • Team Player: Ability to work collaboratively in a team environment and contribute to team goals.

  • Multitasking: Capability to handle multiple tasks simultaneously while maintaining attention to detail and quality.

  • Adaptability: Flexibility to work in a dynamic and fast-paced environment, including rotating shifts or extended hours as required for international support.

  • Sales Skills (if applicable): Basic understanding of sales principles and techniques, with a focus on customer relationship building and revenue generation.


  • Job Particulars

    Role 
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type Full Time
    Job Id 1670022
    Job Category Diploma , BPO
    Locality Address 100 Feet Road, Ganapathy, Pachapalayam,, Peelamedu, R S Puram
    State Tamil Nadu
    Country India

    About Company

    Spancoretech
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