Webwing Technologies jobs - International BPO Voice Process

International BPO Voice Process

Webwing Technologies
experience Fresher
salary Salary not disclosed
Posted: 4 Years ago
Views: 0
Applications: 4
Openings: 10

Job Description

Job brief

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics.
  • Assist in building online help centre with common questions/issues.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • A strong will to complete full life cycle of tasks.
  • Frequently attend educational workshops help to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Great commission for strong workforce.

Requirements

  • Great Spoken and Written English.
  • Methodical, trustworthy.
  • Good in Microsoft Excel
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Night Shift Compulsory

Note : English communication is compulsory if not please do not apply


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id255511
StateMaharashtra
Country India

About Company

Webwing Technologies
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