International BPO Voice Process

Webwing Technologies
Experience : Freshers
Location : Nasik
Posted on 04 Jan 20
Apply now
Job DescriptionLast Date 28 Feb 20

Job brief

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics.
  • Assist in building online help centre with common questions/issues.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • A strong will to complete full life cycle of tasks.
  • Frequently attend educational workshops help to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
  • Great commission for strong workforce.

Requirements

  • Great Spoken and Written English.
  • Methodical, trustworthy.
  • Good in Microsoft Excel
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Night Shift Compulsory

Note : English communication is compulsory if not please do not apply

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Webwing Technologies
Apply now
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