Handle Customer'S Inbound And Outbound Calls For Customers Outside India. Solving Queries, Telling Them About Products / Offers / Services. ....
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication “scripts” when handling different topics.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.