Votiko jobs - International Call Centre Executive
International Call Centre Executive
0 to4 Years
20,000 - 40,000 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
Qualifications-
Any Graduate with 3+ years of overall experience in international calling
Excellent knowledge of English.
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Job Particulars
Education
Any Graduate
Who can apply
Freshers and Experienced (0 to4 Years )
Hiring Process
Telephonic Interview
Employment Type
Full Time
Job Id
1674359
Job Category
BPO , Work from Home
Locality Address
Alibaug
State
Maharashtra
Country
India
About Company
Votiko
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