Votiko jobs - International Call Centre Executive

International Call Centre Executive

Votiko

Mumbai

0 to4 Years

20,000 - 40,000 Per Month

Any Graduate

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Posted: 1 Year ago

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Applications:

Openings: 1

Job Description

Qualifications-

Any Graduate with 3+ years of overall experience in international calling

Excellent knowledge of English.

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

Ability to learn about products and services and describe/explain them to prospects.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
High energy level

Job Particulars

Role

Education Any Graduate

Who can apply Freshers and Experienced (0 to4 Years )

Hiring Process Telephonic Interview

Employment Type Full Time

Job Id 1674359

Job Category BPO , Work from Home

Locality Address Alibaug

State Maharashtra

Country India

About Company

Votiko

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