Job description
• English Reading, writing and speaking is must
• Good communication skills.
• Undergraduates, Graduates both can apply.
• Good computer knowledge, good typing speed.
• Any candidate Fresher with good command over English language or BPO voice process experience would be considered.
• Flexible to work in 24*7 environments, comfortable to work in night shifts.
JOB TIMINGS: 8 PM TO 5 AM(Saturday Sunday Off)
SALARY: 15000 Rs to 25000 Rs in hand per month.
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality