Votiko jobs - International Customer Support Executive/ US Processes

International Customer Support Executive/ US Processes

Votiko
experience Fresher
salary 15,000 - 30,000 Per Month
qualification
Read More...
Job is expired
Posted: 4 Years ago
Views:
Applications:
Openings: 1

Job Description

Job Description:

We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team. This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment.

Skill Set Required :

•            Excellent Communication Skills in English

•            Good Understanding ability.

•            The the associate will be responsible for efficient dealing of complaints to completion and enabling the satisfaction of the customer.

•            Accountable for rendering useful administrative support to other members of the customer care team.

•            He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

•            Responsibility of monitoring, Call tracking for responses from the administrative team so call returns are done in a timely fashion.

•            His responsibility is to Follow-up with participants within a

Roles & Responsibilities:

•            Should be able to answer to emails timely ensuring adherence to the process standards.

•            Follow up customer calls made wherever is necessary

•            Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

•            Attend mandatory training sessions to stay updated on product or company policy changes

•            Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

•            Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month


Job Particulars

Role 
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type Full Time
Job Id 443711
Job Category Tech Support
State Gujarat
Country India

About Company

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