Job Description:
We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment
Skill Set Required :
• Excellent Communication Skills in English
• Good Understanding ability
• The the associate will be responsible for efficient dealing of complaints to completion and enabling the satisfaction of the customer
• Accountable for rendering useful administrative support to other members of the customer care team
• He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System
• Responsibility of monitoring, Call tracking for responses from the administrative team so call returns are done in a timely fashion
• His responsibility is to Follow-up with participants within a
Roles & Responsibilities:
• Should be able to answer to emails timely ensuring adherence to the process standards
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated
5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,00000 /month
