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International Customer Support Executive/ US Processes

Votiko
Experience : Freshers
Location : Surat
Per Month: Rs. 15,000 - Rs. 30,000
Posted on 29 Sep 20
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Job DescriptionLast Date 27 Nov 20

Job Description:

We are currently looking to hire 10 to 15 people to be a part of our amazing customer service team This is an exciting job opportunity and we are looking to hire applicants who enjoy working in a challenging and fun environment

Skill Set Required :

•            Excellent Communication Skills in English

•            Good Understanding ability

•            The the associate will be responsible for efficient dealing of complaints to completion and enabling the satisfaction of the customer

•            Accountable for rendering useful administrative support to other members of the customer care team

•            He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System

•            Responsibility of monitoring, Call tracking for responses from the administrative team so call returns are done in a timely fashion

•            His responsibility is to Follow-up with participants within a

Roles & Responsibilities:

•            Should be able to answer to emails timely ensuring adherence to the process standards

•            Follow up customer calls made wherever is necessary

•            Maintain customer satisfaction ratings based on explicit criteria set forth by the company

•            Attend mandatory training sessions to stay updated on product or company policy changes

•            Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input

•            Input data into the company computer platform to keep each customer record updated

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,00000 /month

  • International Customer Support Executive/ US Processes
  • Experience : Freshers
  • Per Month : Rs. 15,000 - Rs. 30,000
  • Job Type : Full Time
  • Interview Type : Face to Face Interview


Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Votiko
Apply now
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