Black And White Business Solutions jobs - International Customer Support

Dear candidate,

Warm Greetings from Black and White Business Solutions!

Hiring For International Customer Support for TOP MNC

Walkin with your resume - Walkout with your Offer Letter

Note : 1 day Interview Process

Interview Location :  Bangalore

Qualification - Graduation / 10+2
Shifts - Rotational shifts - Sat & Sunday off
Work Location - Bangalore

Roles and Responsibilities :

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives.