Black And White Business Solutions jobs - International Customer Support

International Customer Support

Black And White Business Solutions

Bangalore

0 to4 Years

18,000 - 35,000 Per Month

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Dear Candidates ,

Hiring for TOP MNC's for International Customer Support for Banking / Telecom / Technical Hardware & Networking / Application Support .
Voice , Non-Voice & Blended Looking out for Immediate joining candidates with Excellent Communications Salary 18k to 35k + Incentives. One day Interview Process,...….Easy Selection.. 2022 freshers can apply..

Roles and Responsibilities :
Respond to customer queries in a timely and accurate way Identify customer needs and help customers use specific features

Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities Assist in training junior Customer Support Representatives.

Candidate should possess excellent oral and written communication skills

Candidate with good customer service skills would be preferred

Candidate should have 0-5 year of experience in Customer Support Voice Process.

Prior experience in Customer Service industry will be an added advantage.

Should be open to work in Night shifts / Rotational Shifts.
Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Understanding of how CRM systems work

Excellent communication and problem-solving skills

Location- Bangalore