Black And White Business Solutions jobs - International Customer Support

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Huge opening in Top MNC for ' INTERNATIONAL CUSTOMER SUPPORT ' - Non Voice Process

Rotational Shifts / 5 days working / 1 way cab facility

Note : Candidate must be in Bangalore - should be flexible to work in office

Don't miss the opportunity - apply now

Roles and responsibilities :

• Engaged in handling calls of Enterprise & different business units (Internal & External)
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls regarding any issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.

Qualification

10th, 12th and Graduates can apply

Both Freshers and Experience can apply

Desired Candidate Profile 

* Possess good analytical skills - detail oriented

* Possess Excellent communication skills, both oral and written

* Have a good attitude - should be committed to the work.

* Any graduates can appear

* Should be flexible with rotational shift.